It’s not just how you manage your Customers but how effectively you do that makes the difference!
That creates a lasting Impression on your Customers mind & Zendesk Support helps you to achieve that. So take your Customer Experience into a whole new height by serving them not just better but outstanding.
Because day by day Customer Experience is becoming such a crucial factor that It can either make or break your business.
But to give a fabulous experience you need to excel in Customer Support first. Otherwise, how will you leave a lasting impression if your Support process sucks?
So before anything else, you need to ramp up your Customer Support but in today’s era how is it possible without the backing of any advanced technology?
That’s where Zendesk Support comes into the picture. Don’t just misinterpret it with a simple Help Desk or Support Ticket Management tool, it’s much beyond that with its true capability.
It’s an integrated platform from where you can Track, Prioritize & Manage your customer Interactions in a much better & easier manner, which ultimately leads to a better Customer Experience.
So let’s explore how Zendesk Support can be your success partner. As Zendesk says,
“Improving the relationship between your business & your customers.”
Yes, exactly; That’s the point, maintaining a strong relationship with your customers. So that, they feel delighted.
Zendesk Support acts as a bridge between your business & customers by keeping everything well connected, seamless & in sync.
Now let’s delve deeper to find out how it does that & what essential features it has to make the Customer Experience rocking.
1. A Centralized Approach to Track, Prioritize & Manage your Customer Interactions. You will find all your required Data & Activity are streamlined in a single account.
2. Cross Platform/ Media enabled. There is no limitation; Your Customers can connect with your Team from anywhere either using Web/ Mobile.
Even they can start a Direct conversation via Email/ other social media channels like Facebook, Twitter etc.
3. Multilingual Support, No Language Barrier, You don’t have to think about the Language problem anymore. Zendesk Support provides a highly effective Localized Admin Interface for Agents in 40 different Languages.
4. Multi Branded Support, If you are running a large organization which has Multiple Brands (up to 300)/ Products, Service Tiers & Offices across several Regions, all can be managed very easily from a single account.
5. Advanced Ticketing & Ticket Forms. Using this facility you can create multiple Support Requests forms according to the nature of the support. So no more clutter/ confusion.
6. A completely Guided mode to speed up the issue resolve process & Response time. Through which Agents don’t have to think much, they will get all the works aligned in front of them.
7. Effective Skill-Based Routing. Using this facility Right Ticket gets Assigned to Right Agents. No more hassle!
8. Availability of macros. There you will find several pre-defined sets of actions utilizing which Agents can give a faster response to the standard requests.
9. Pathfinder App, to give you a better context of a particular inquiry. Get a complete picture of your customers’ search context before & after submitting the Ticket.
10. Effective Communication through Dynamic Content. If you have hundreds of members in your support team with different Languages then using this feature you can dynamically insert ticket content in their preferred language.
11. Smarter Collaboration, Agents from various Teams can effectively collaborate to give better resolution of customers problem using Zendesk Support’s integrated tool.
12. Highly Configurable, whether you are running a 5 peoples startup or a Fortune 500 with 10000 employees, you can easily configure Zendesk with your required workflows.
13. Design wise customization & Personalization, with 100+ APIs available you can customize the design with a personal touch.
Not only that you can create your own personal Ticket Views based on your personal preferences.
Apart from the above-mentioned features, there are also some smart functionalities to gauge/ or measure your Customer Experience or satisfaction level, like CSAT Ratings, Satisfaction Prediction, Customer Feedback etc.
Using these features you can measure the current standard of your customer support & where the improvements need to bring.
So Zendesk Support can help you to achieve the real Zen while providing an excellent level of Customer Support which in turns elevate the Experience of the Customers.
Are you using Zendesk Support already? Then let us know your feedback.