Not having an in-house technical team is a very common problem in many organisation!
There may have several reasons behind it like budget, manageability etc. but the importance of having an in-house technical team in unquestionable.
Especially in this tech-driven era, where technology plays a vital role everywhere, not having an in-house technical team in your organisation is a real matter of concern ! Think about it.
You may have your own argument behind why your organisation doesn’t have any such team, but from many aspects, it is highly important.
I will give you 7 solid reasons which will help you to clear your doubt regarding the importance of a technical team in-house in your organisation irrespective of any sector.
Then you will decide which is better, having such a strong team in-house or not.
Because in recent times many small & medium-sized companies are hiring external resources to accomplish many tasks which are not their core competencies.
There is nothing wrong in it, if all goes well or if you have hired a dedicated outsourcing firm. Because then the approach will be more transparent & streamlined.
But everything has some specific pros & cons, like outsourcing the entire operation to some other company & having a strong integrated in-house team are not the same thing.
Although outsourcing has many benefits but still we can’t ignore the advantages of having your own technical team in-house for the day-to-day operation.
What are the Pros of Outsourcing will be discussed in another article; Today I will discuss 7 solid points which will help you to understand why am I telling you to focus on building your own in-house technical team.
So here they are, have a look.
Freely read & try to understand why am I suggesting this!
It will be in your full control
It’s one of the most vital things “Getting Total Control”. Whatever it is but when you have outsourced your entire operation to some other company you can’t expect a total control over that.
You have to be dependent on many external factors. The way you will be able to direct & manage your own team, you will never get that chance/ authority when the team is not in-house.
In this situation, you have to sync & work with them (outsourcing company). You will never be able to take the full control, which is important at some point of time.
But if you have your expert technical team in-house then no such obstacle will come.
Financially it will be beneficial too
Another thing is total financial control. You may argue that if I hire an agency for outsourcing on fixed price basis then?
Yes, it’s a valid argument, but you know when you have a fixed team in-house in many ways you can save the total expenditure.
But when you are dependent on a third-party agency you are totally bound to them.
With your own team, you can plan regarding how you can accomplish the target job before estimated time-frame, so that financially it will be beneficial too.
Technically this will empower your organisation
In any organisation, there can arise various kinds of technical issues at any time.
For each and every issue if you have to wait for some external team or company, then it will create a drastic impact on overall operation.
So to cope up with this & keeping the operational flow smooth, forming your own in-house technical team in highly important.
It will empower the entire organisation.
It will save much time
Although you have a dedicated outsourcing team for your support but when any problem will arise you have to go through a specific protocol, so it may take some time.
But an in-house team can work in a more immersive way. The rules will be there but you will get the work done in much lesser time.
Because the entire team is in your control.
It will increase the profitability
When the operation is in your total control, profitability is bound to increase from many aspect. So it’s another one benefit.
You will be able to provide better customer support
Customer support is a vital part of any business. If it goes wrong then nothing will be able to save your business.
Let’s say in any specific circumstances, you have to give an immediate answer to your customer but due to some technical reason it will not be possible now. Yes; you can tell that politely.
But if the problem is not so critical and if you can help the customer quickly, then the impact on your customer will be more appealing. It’s only possible, if you have an in-house technical team only.
So think about it !
Workflow will be much more streamlined
Entire workflow of any organisation is strongly dependent on how tightly coupled different teams are in your organisation. Are they nicely synced or not with each other?
May be your business is different but with all your core departments, if you have a technical team in-house & if they have a good sync with other departments then your entire organisational workflow will be streamlined.
Now I think you have got all my points regarding why I was telling that it’s highly important of having an in-house technical team in your organisation?